Heer’s Art Gallery, a bastion of handcrafted elegance, is committed to ensuring your satisfaction with every purchase. Our return and exchange policies are designed to accommodate your needs while honouring the unique qualities of our artisanal products.

Our Return Policy at Heer’s Art Gallery is designed to ensure your satisfaction with every purchase:

●     In case of damaged goods or product discrepancies, you have 48 hours to request a refund or exchange. Please provide a 360 degree product video within this time frame to validate your claim.

●    Product can be returned within 2 days or 48 hours.

●     For reverse pick-ups, please ensure all returned items are securely packaged to prevent damage during transit. Our Reverse Pick-Up policy streamlines the process, aiming to provide a hassle-free experience for our valued customers.

●     Refunds for eligible transactions will be credited via the original mode of payment. For Credit Card/Debit Card/Net banking.

refunds will be credited within 4-5 business days to the original source of payment method.

exchanged or replacement will be delivered within 7-10 days.

●     For Cash on Delivery (COD) transactions, refunds will be credited to the customer’s bank account within 7-8 business days.

●     Our Return & Exchange policy applies exclusively to domestic orders made through our official website (www.heerartgallery.com) and excludes purchases from offline stores or third-party platforms.

Please note that this policy does not apply to bulk orders, customised items.

For further assistance, please contact our Customer Support team at +91 8077149595 or email us at heergallery@gmail.com within the stipulated return period.

At Heer’s Art Gallery, your satisfaction is our priority, and we strive to ensure a seamless shopping experience with every interaction